General

About the Post Office

• Why have I been directed to verify my identity?
• What is Post Office Verify?
• How does the Post Office verify my identity?
• What services can I access using my Post Office account?
• Are there any fees or charges?
• How to contact us

GOV.UK Verify

• What can I do if I can't verify online?
• My verification is complete. How do I log in to GOV.UK services?
• Why have I reached a queue when trying to create my GOV.UK Verify account?
• How do I get back to the registration web page?
• Alternative ways to apply for a basic DBS check
• Alternative ways to verify for Universal Credit

See all 8 articles

Data and Security

• I received an email saying that my Post Office account has been updated
• Beware of phishing emails
• Will verifying my identity affect my credit report?
• What do I do if I notice suspicious activity on my account?
• How is my information kept secure?

Other Issues

• I have Power of Attorney. Can I register on behalf of someone?
• Why do I see a 500 error or 404 error?
• Why has my session expired?
• Comments and complaints